How one1 Protects Your Account & Payment Information
Your privacy is central to how we run one1. We handle your personal data, account credentials, and payment details—whether you deposit via JazzCash, Easypaisa, SadaPay or Raast—with strict...
What We Collect and Why
When you open an account with one1, we collect your name, email, phone number, and date of birth for account verification and compliance. Payment information—your JazzCash, Easypaisa, SadaPay or Raast identifiers—is processed securely through encrypted channels and stored only for transaction history and withdrawal verification. We also log your login activity, device type, and IP address to detect fraud and maintain account
security. Session cookies track your lobby navigation so you can pick up where you left off. We never sell your data to third parties. Where local law permits, we may share transaction records with payment partners and regulatory authorities if required.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy Questions & Data Requests
Email Support
Send privacy inquiries to [email protected]. We respond within 48 hours with answers about your data, deletion requests, or account access details.
In-Account Portal
Visit your account settings to download your data, review payment history, and manage notification preferences without contacting support directly.
Data Deletion
Request permanent account closure and data removal through support. We retain transaction records only as long as local law requires for audits and disputes.
How We Keep Your Information Safe
SSL Encryption
All data transmitted between your device and one1 servers uses industry-standard SSL 256-bit encryption, preventing interception of your login credentials or payment details.
Payment Partner Vetting
JazzCash, Easypaisa, SadaPay and Raast integrations are verified for compliance with Pakistan payment regulations. We do not store full card or wallet credentials on our servers.
Fraud Detection
Automated monitoring flags unusual withdrawal patterns, location changes, and login attempts from new devices. Your account alerts you immediately of any flagged activity.
Staff Access Controls
one1 employees access your data only when you contact support or fraud review is triggered. Access is logged and audited monthly to prevent unauthorised viewing.
Incident Response Plan
If a data breach occurs, we notify affected users within 72 hours with clear steps to secure your account. We publish incident reports to maintain transparency.
Annual Security Audit
Third-party security firms conduct penetration testing and code reviews yearly. Results are shared with regulators; vulnerabilities are patched immediately upon discovery.
Our Privacy Promise Across All Regions
Key Privacy Features Built Into one1
Account Verification
Two-factor authentication via SMS or email confirms your identity on new logins. This prevents unauthorised account access even if your password is compromised.
Secure Withdrawal Process
Withdrawals via JazzCash, Easypaisa, SadaPay or Raast require you to confirm the destination from your registered device. We verify your identity before processing any payout.
Session Timeout
Your account automatically logs out after 30 minutes of inactivity. This protects your account if you walk away from a shared device or public computer.
Privacy Dashboard
View all active sessions, recent login locations, and connected payment methods. Instantly revoke access from any device you no longer use.
Dispute Resolution Record
All transaction disputes are logged and attached to your account file. You can review the resolution history and communicate directly with our disputes team.
Data Subject Rights
Pakistani law entitles you to access, correct, or delete your personal data. one1 processes these requests within 14 days of receipt.